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If this fails or you struggle work with ScanSource Video Communications Ltd. The first one must be Skype for Business / Office 365 Resolution: Please check => here here here here <= up to 3 different lines. Question :Can I enable the Web Interface on a Polycom Trio 8800 or 8500? If you are using Skype for Business it must always be on Line 1.įactory reset the unit and re-enable the Web Interface: Well the posted information is quite clear.
Here is my config file, does this look okay? The customer is not happy with the phone due to the issues which is a shame as its a lovely looking unit. The UK support wants to charge me for a config file as they say this isn't a standard use of the phone but surely it is? I was told i needed i licence to run it as Skype but how do i get this as my supplier doesnt know and nor did the UK support team, would this explain my two line issue? I did purchase this as a generic model and changed it to Skype for business in the base profile. Im told that the SFB and hosted PBX lines is not a standard setup and so need to pay for configuration changes as this is not covered in the the Gold support i was forced to sign up for.Ĭan it work with both a Skype for Business and a hosted PBX line or not and if so why does it work for a short time on voip and then stop? Its had numerous config changes and resets and still several months later doesn't work. Then the voice calls would stop working after a few minutes, change the port number to something randon and again it would work for a few minutes, but not Skype and voice at the same time. I could sign into skype for business on the unit but couldnt make voice calls or receive Skype calls. What i found was that it wouldnt work with both options as when i did i voice call on the handset i could see that the skype for business icon on my mobile said i was on a call. So line 1 Skype for Business and Line 2 Hosted online VOIP PBX. The unit was purchased to have a video conference line and also a hosted PBX line for standard voice calls so i changed the base profile over to Skype for Business and added an alternative VOIP supplier. Originally it was purchased as a generic version and set up this way, however the VOIP provider locked down the phones firmware and used a version that messed up other features. Some things that can be ruled out are local problems with the installation, the user is having this issue on all 25 servers and 250+ other users do not have any issue, to make it even more challenging we had her try to use Skype on a laptop, same issue! We compared the AD account+attributes with some of her colleagues and we do not see any difference (exept she has a SIDhistory object), also we cleared the appsense profile and all redirected + cached folder making this a fresh logged on user.I purchased the trio 8800 colaboration kit in september and have had numerous problems with the setup. 24308, time stamp: 0x5be85cc7įaulting application start time: 0x01d4cf4f310f4f80įaulting application path: C:,Program Files (x86),Microsoft Office,root,Office16,lync.exeįaulting module path: C:,windows,SysWOW64,ntdll.dll 2193, time stamp: 0x59b28539įaulting module name: ntdll.dll, version. and that is it, in the event log the following is seen.įaulting application name: lync.exe, version. Visit Microsoft's Recover Your Account page to walk through resetting your Skype password.
Step 1: Reset Your Password Reset your password if you can't log in to Skype. The problem is when the client is launched, the splash screen appears. If you're having issues making HD video calls with Skype, there are a number of other factors that go into troubleshooting the reason.
The user can use Outlook locally and connect to OWA + use the Skype online, Office2016 is connected to the account. Launch Skype and this will start to work.
The only way to make Skype work is by renaming the HKEYCURRENTUSER\Software\Microsoft\Office\x.0\Lync. The environment is Server2008R2,Citrix Xenapp 6.5,appsense based using thin clients, Office365 uses OKTA as authenticator, the user profile is mandatory (spoofed + folder redirection) and is removed after logoff (so a clean user profile at each logon) Hi, When the user logs on for the first time to any desktop, then Skype for business will launch, try to login, load up contacts and then display the message 'Skype for business has stopped working'. After a migration from Lync,Exchange to Office365 we have 1 user that is unable to connect not even launch Skype for Business.